Privacy Policy
13329224 Canada Inc., operating as Suqoon
Effective: March 17, 2026
1. Introduction
This policy explains how 13329224 Canada Inc., operating as Suqoon (“we” or “our”), handles personal information and personal health information collected through our website at suqoon.ca (the “Site”) and through the delivery of our in-home companion care and personal support services (the “Services”).
We comply with the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”). To the extent that the Personal Health Information Protection Act, 2004 (Ontario) (“PHIPA”) applies to information we collect, use or disclose in the course of providing the Services, PHIPA governs that information.
2. Accountability
Our Privacy Officer is responsible for compliance with this policy and with applicable privacy legislation. Questions, access requests and complaints should be directed to info@suqoon.ca.
3. What We Collect
3.1 When You Browse the Site
Our server logs and analytics tools collect IP addresses, browser and device information, pages visited and referring URLs. We use cookies for session management, security and analytics. See Section 10 for details.
3.2 When You Contact Us
If you submit an inquiry through a contact form, live chat, email or phone, we collect the information you provide — typically your name, phone number, email address, and details about the person who may require care. Inquiries may include health-related details; we treat any such information as confidential.
3.3 When You Purchase Services
If you book a visit or purchase a service package through the Site, our payment processor (Stripe, Inc.) collects your payment information, including your name, billing address and payment card details. Suqoon does not store full credit card numbers on its own systems. Stripe’s collection and use of your payment data is governed by Stripe’s own privacy policy and terms of service. We receive a transaction confirmation and the last four digits of your card for record-keeping.
3.4 When You Become a Client
We collect information necessary to plan and deliver care. This may include personal health information — health conditions, medications, dietary restrictions, allergies, mobility limitations, care preferences, emergency contacts and details about the home environment. Because we coordinate care in Clients’ homes, the caregiver assigned to you will have access to the personal health information relevant to your engagement.
3.5 When You Apply as a Contractor
We collect identification, background check results, certifications, insurance and WSIB documentation, and payment details.
3.6 Marketing
If you subscribe to marketing communications, we collect your email address. You can unsubscribe at any time using the link in the message or by contacting us. You may continue to receive transactional messages (e.g., booking confirmations) after unsubscribing from marketing.
4. How We Use Your Information
We use personal information to:
(a) respond to inquiries;
(b) process bookings and payments for the Services;
(c) assess needs and match Clients with caregivers based on service requirements, language and cultural considerations;
(d) plan and deliver care, including communicating Client-specific safety information to the assigned caregiver;
(e) screen and onboard contractors;
(f) administer billing, refunds and payment processing;
(g) send transactional messages (booking confirmations, schedule changes, receipts);
(h) send marketing communications, where you have consented;
(i) meet legal obligations under PHIPA, PIPEDA, tax and workplace safety legislation; and
(j) operate and maintain the Site.
We do not sell personal information to third parties.
5. Personal Health Information
Personal health information (“PHI”) collected in the course of providing the Services is handled in accordance with PHIPA to the extent PHIPA applies, or otherwise in accordance with PIPEDA. PHI is collected, used and disclosed only to the extent necessary for care delivery. Caregivers who access PHI are bound by confidentiality and privacy obligations under their agreements with us and complete privacy training before any Client assignment.
6. Disclosure
We may disclose personal information or PHI:
(a) to the caregiver assigned to the Client, limited to what is necessary for the engagement;
(b) to a Client’s authorized representative or designated emergency contact;
(c) to Stripe for payment processing;
(d) to our professional advisors (legal counsel, accountants, insurers), who are bound by their own confidentiality obligations;
(e) where required by law or specifically authorized by PHIPA or PIPEDA — for example, in response to a court order, subpoena or statutory reporting obligation;
(f) to emergency services where there is an immediate risk to health or safety; and
(g) in connection with a proposed or completed sale, merger or reorganization of our business, in which case the acquiring party would be bound by this policy in respect of previously collected information.
We do not disclose personal information to third parties for their own marketing purposes.
7. Consent
We obtain consent when you submit an inquiry, make a purchase, engage our Services, or subscribe to marketing communications. For personal health information, consent may be express or implied depending on the context, in accordance with the applicable requirements of PHIPA or PIPEDA.
You may withdraw consent at any time on reasonable notice, subject to legal or contractual restrictions. If withdrawal would prevent us from providing the Services or processing a transaction, we will explain the consequences before acting on the request.
8. Retention
We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. Client records relating to care are retained for a period consistent with applicable regulatory guidance. Payment transaction records are retained as required by tax legislation. Contractor records are retained for the duration of the engagement plus two years. Website usage data is anonymized after the applicable retention period.
9. Safeguards
We use physical, organizational and technical measures to protect personal information and PHI. These include access restrictions, encryption of data in transit, secure storage, contractual confidentiality obligations for caregivers, and mandatory privacy training. Payment card data is processed and stored by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI DSS); Suqoon does not store full card numbers.
If you believe your information may have been compromised, contact us at info@suqoon.ca.
10. Cookies
The Site uses cookies for session management, security and analytics. We use analytics tools that collect aggregate usage data (pages visited, time on site, referral sources). If you are concerned about cookies, you can adjust your browser settings to refuse or delete them, although doing so may affect site functionality.
We do not use advertising or behavioural-tracking cookies.
11. Cross-Border Data
Some of the service providers we use to operate the Site and process payments (including Stripe) may process data outside Canada, including in the United States. Where personal information is transferred outside Canada, it may be subject to the laws of that jurisdiction. We take steps to ensure that service providers maintain safeguards consistent with Canadian privacy legislation.
12. Your Rights
You may:
(a) request access to the personal information or PHI we hold about you;
(b) request correction of information that is inaccurate or incomplete;
(c) withdraw consent, subject to the limitations in Section 7; or
(d) file a complaint about our privacy practices.
We will respond to access and correction requests within 30 days. If we need more time, we will let you know and explain why.
If you are unsatisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, for matters involving personal health information in Ontario, to the Information and Privacy Commissioner of Ontario (ipc.on.ca).
13. Contact
Privacy Officer
13329224 Canada Inc., operating as Suqoon
Email: info@suqoon.ca
14. Changes
We may update this policy. Material changes will be posted on the Site with a revised effective date. Where required by law, we will notify affected individuals directly. Changes to how we handle PHI collected under an existing services agreement will not take effect without appropriate consent.
15. Electronic Messages
We comply with Canada’s Anti-Spam Legislation (CASL). We will not send commercial electronic messages without consent. You can unsubscribe at any time using the link in the message or by contacting us. Transactional messages (booking confirmations, receipts, schedule changes) are not commercial messages and will continue regardless of marketing preferences.